First Home Mortgage is proud to announce our latest achievement as recipient of the 2023 ICE Innovation Award in the category of Best Application-to-Closed Loan Conversion Process!
The ICE Innovation Award “recognizes industry leaders who are pushing the envelope by creating extraordinary solutions with ICE Mortgage Technology to achieve their business goals.” Recipients of the award have utilized ICE Mortgage Technology solutions in revolutionary ways to improve the digital mortgage experience and enhance overall consumer engagement.
Here’s what ICE Mortgage Technology had to say about why we earned this distinction:
“First Home Mortgage discovered that the key to increasing conversion rates was to remove all roadblocks at the initial application stage and solve problems before they arise. By customizing applications based on service area, and even for individual loan officers, they were able to confidently direct borrowers to the Encompass Consumer Connect® portal knowing that they’ll get all the correct information they need right from the start. Being able to take complete applications and have the applicant upload their documentation right at the beginning is crucial for loan officers to quickly identify potential issues and deal with them early in the process. First Home Mortgage now delivers a smoother borrower experience and has achieved an outstanding application-to-closed-loan conversion rate.”
The entire First Home Mortgage team is honored to have won this award from ICE Mortgage Technology, a leader in the mortgage technology space with a reputation for developing tools that modernize the real estate experience. “We’re thrilled to recognize forward thinking companies that embrace technology that deliver the American dream of homeownership to their customers and create competitive advantages for themselves,” said Jonas Moe, SVP, Marketing and Market Strategy, ICE Mortgage Technology.
The award illustrates how industry leaders are acknowledging and appreciating our efforts to deliver exceptional experiences to our borrowers through the use of superior technological solutions, like the Encompass® loan origination software developed by ICE Mortgage Technology.
“Just recently, one of my Encompass support specialists was on a three-way call with a borrower and loan officer,” said Eric McCall, VP of Operations at First Home Mortgage. “The borrower was having some trouble navigating the system and she was blown away by the loan officer’s ability to walk her through the system. With his knowledge of the product, the loan officer was able to quickly resolve the issue and avoid frustrating the borrower.”
We couldn’t be more excited to begin 2023 with such distinguished recognition for our longstanding commitment to supporting our customers in making their dreams happen! Contact us today to see how the experts at First Home Mortgage can put our technical innovations to work by getting you pre-qualified and into your dream home!